General Conditions
Eligibility depends on the invoice terms, manufacturer policy, product category, activation status, box and accessory condition, serial or IMEI match and physical inspection.
Return, Replacement and Refund Policy
These store-level terms apply to enquiries, visits, purchases and support handled directly by Smart Solutions.
Activated or Opened Products
Opened, activated, registered, used, damaged or account-locked mobiles and electronics may not be returnable unless accepted under an applicable manufacturer DOA, replacement or warranty process.
DOA and Warranty
Dead-on-arrival and warranty cases are generally handled under the manufacturer's rules and may require inspection or certification from an authorised service centre.
Refund Timing
Any approved refund depends on inspection, invoice status, payment method and required manufacturer or payment-provider confirmation. Processing time can vary.
Before Purchase
Confirm return, replacement, exchange and warranty terms for the exact product before billing, especially for discounted, bundled, demo, open-box or refurbished items.
For store-specific contact, address and support details, use the verified information shown on the Contact page.